Privacy Policy

1. About Us

Smart Stock Diagnosis is the data controller responsible for managing your personal information and is the exclusive owner of our website, mobile and desktop applications, and services. We collect information from users in various ways as explained in this privacy policy.

This privacy policy applies to personal information that we collect from you when you visit our website, create an account, or use our applications or services. It provides details on what personal information we collect, the reasons for collecting it, its usage, the legal basis for processing, storage methods, and information-sharing practices.

As used in this privacy policy, "personal information" refers to any data that relates to you and allows for your identification.

2. Information We Collect

Account Information

When you create an account, we collect:

• Username and email address
• Password (encrypted and stored securely)
• Profile information you choose to provide
• Phone number (if provided for verification)

Usage Data

We automatically collect information about how you use our service:

• Pages visited and features used
• Time spent on different sections
• Search queries and analysis requests
• Device information and browser type
• IP address and location data

Financial Data

For premium subscriptions, our third-party payment processors handle:

• Payment card information
• Billing address
• Transaction history

We do not store complete payment card details on our servers.

3. How We Use Your Information

Data Category	Purpose of Processing	Retention Period
Account Information	Service provision and account security	Duration of account activity plus 30 days
Usage Data	Service optimization and analytics	90 days
Technical Data	Platform functionality and security	Session duration
Communication Data	Customer support and updates	2 years

We use collected information for the following purposes:

• Providing AI-powered stock analysis services
• Personalizing your experience and recommendations
• Sending notifications and support responses
• Improving service quality and developing new features
• Preventing unauthorized use and ensuring security
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Data analytics and insights
• Customer support services
• Technical infrastructure and hosting

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and assessments
• Secure Infrastructure: Our systems are hosted on secure, monitored servers
• Employee Training: Our staff receives regular privacy and security training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

6. Your Rights

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format
• View how your data is being processed

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for data processing

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control data sharing preferences

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic functionality, including:

• User authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization

Analytics Cookies

Help us understand how you use our service:

• Page views and user interactions
• Feature usage and performance metrics
• Error tracking and debugging

You can control cookies through your browser settings, but disabling certain cookies may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our service after such changes constitutes acceptance of the updated policy.